Debt recovery is a major problem in our public Enterprises,  most especially the National Electric power Authority (NEPA). A lot of consumers ranging from the residential to the industrial/ maximum status, owed billions of Naira belonging to the authority through the consumption of electricity supply. The product ‘electricity’ is consumed before payment, so every electricity consumer is a debtor to the authority until her or she stop using the potential.

One may ask, can NEPA ever meet the demand of the present society? What about the increasing nature of the uncorrectable and bad debts? 

  We found that majority of the customers do not receive their bills timely and so could not settle them at the appropriate time. Due to late wills many resort to copy bills which does not represent the true position of bills consumers. We also discovered that majority of the consumers have problems of raise adjustments timely, there were also lack of cash offices, poor customers services and in-consistence power failure which does not encourage prompt payment of electricity bills consumed

TITLE PAGE

APPROVAL

DEDICATION

ACKNOWLEDGMENT

ABSTRACT

TABLE OF CONTENT

CHAPTER ONE

INTRODUCTION

1.1 Problem identification

1.2 Rationale of study

1.3 Significance of the study 

1.4 Background of the study

1.5 Definition of terms 

CHAPTER TWO

LITERATURE REVIEW

2.1 THEORETICAL REVIEW

2.2 EMPIRICAL REVIEW

CHAPTER THREE

HYPOTHESIS, METHODOLOGY OF STUDY, SOURCES OF DATA AND LIMITATIONS OF STUDY

3.1 Hypothesis

3.2 Methodology 

3.3 Sources of study

3.4 Limitations

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS, DISCUSSION OF THE RESULT 

4.1 Data Presentation

4.2 Analysis

4.3 Discussion 

CHAPTER FIVE

SUMMARY, CONCLUSION, RECOMMENDATION

5.1 Summary

5.2 Conclusion

5.3 Recommendation

BIBLIOGRAPHY:

APPENDIX A

APPENDIX B