ABSTRACT

Electronic banking has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking helps improve banking efficiency in rendering services to customer, it was in line with this that the study aim at examine the impact of electronic banking in Nigeria. Questionnaire was employed in the course of gathering data for the study and administered on to employees, while chi-square was used in data analysis. The result indicated that, modern e-banking has contributed greatly to the growth and development of banks. The bank has an effective electronic banking which has improve its customer’s relationship and satisfaction. The study concludes that for the efficient operations of banking services, modern e-banking technology is necessary and recommends among others, the training of staff to acquire the modern tools of e-banking, bank management addressing the problem of power supply in their organisations, wide area network, electronic file transfer, intensification of enlightenment programmes, and others, for the necessary legal codes banking should be established in order to enhanced growth of the industry in the country.

TABLE OF CONTENTS

Title page                                                                                                    i

Certification                                                                                                ii

Dedication                                                                                                  iii

Acknowledgement                                                                                      iv

Abstract                                                                                                      v

Table of contents                                                                                         vi

CHAPTER ONE – INTRODUCTION

1.1             Background of the study                                                                    1

1.2             Statement of the problem                                                                   6

1.3             Objective of the study                                                                        7

1.4             Research question                                                                              8

1.5             Research hypothesis                                                                          8

1.6             Significance of the study                                                                    9

1.7             Scope of the study                                                                             10

1.8             Limitation of the study                                                                       10

CHAPTER TWO – LITERATURE REVIEW

2.1     Introduction                                                                                       11

2.2     The view on electronic banking                                                          12

2.3     Electronic Banking                                                                            14

2.4     The entry of Nigeria Banking into Electronic Banking                        14

2.5     The Regulatory Challenges                                                                15

2.6     Electronic Banking profitability and efficiency                                    15

2.7     Bank customer relationship                                                                16

CHAPTER THREE – RESEARCH METHODOLOGY

3.1     Introduction                                                                                       17

3.2     Population of study                                                                            17

3.3     Sampling techniques                                                                          17

3.4     Sample size                                                                                       17

3.5     Source of Data                                                                                   17

3.6     Method of data analysis                                                                     18

3.6.1  Personal interview method                                                                 18

3.6.2  Validity and reliability of the research instrument                               19

3.7     Validity of the research instrument                                                     19

3.8     Reliability of the research instrument                                                 19

3.8.1  Test of hypotheses and inference                                                        20

3.8.2  Decision rule and justification                                                            20

CHAPTER FOUR – DATA ANALYSIS, RESULT AND DISCUSSION

4.1     Introduction                                                                                       21

4.2     Decision Rule                                                                                    25

CHAPTER FIVE – SUMMARY, FINDINGS, CONCLUSION AND RECOMMENDATION

5.1     Summary                                                                                          26

5.2     Findings                                                                                            26

5.3     Conclusion                                                                                        26

5.4     Recommendation                                                                               28

Reference

Appendix