ABSTRACT
This research-the implication of communication on labour conflict is in partial fulfillment of the condition for the award of Higher national Diploma in Accountancy.
Despite, the importance of communication in an organization many still do not know how to go about it to enhance sanity where there is conflict and prevent conflict where there is calm.
The work delve into conflict management in an organization through communication by management it contains ways of carrying out effective communication in organization to avoid labour conflict.
The general state of hypothesis was based on the consumption that communication has implication on labour conflict prevention and resolution. With review of relevant literature and administration of questionnaire sufficient information in relation to the system under study were sourced.
In line with the results of the investigation conclusions and recommendations were made and if adhere to would achieve effective communication ability of manager to curb labour conflict.
TABLE OF CONTENTS
COVER PAGE
TITLE PAGE
APPROVAL SHEET
ACKNOWLEDGMENT
DEDICATION
TABLE OF CONTENTS
ABSTRACT
CHAPTER ONE
BACKGROUND OF THE STUDY
1.1 STATEMENT OF PROBLEMS
1.2 OBJECTIVE OF THE STUDY
1.3 SIGNIFICANCE OF THE STUDY
1.4 HYPOTHESIS
1.5 RESEARCH QUESTIONS
1.6 SCOPOE AND LIMITATION
1.7 DEFINITION OF TERMS
REFERENCES
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.0 INTRODUCTION
2.1 PURPOSE AND IMPORTANCE OF COMMUNICATION
2.2 FORMS OF COMMUNICATION
2.3 CHANNELS OF COMMUNCATION IN GUNIEAS
2.3.1 FORMAL COMMUNICATION
2.3.1 (A) VERTICAL COMMUNICATION
2.3.1 (AI) DOWNWARD COMMUNICATION
2.3.1 (AII) UPWARD COMMUNICATION
2.3.1 (B) HORIZONTAL COMMUNICATION
2.3.1 © COMPLEX COMMUNICATION
2.3.2 INFORMAL COMMUNICATION CHANNELS
2.3.3 (A) RUMOURS
2.3.2 (B) GRAPE LINE
2.4 GRAPHIC AIDS TO COMMUNICATION
2.4.1 (A) TABLES
2.4.1 (B) FIGURES
2.4.1 © GRAPHS
2.4.2 ADVANTAGES OF DIAGRAMATIC AIDS
2.4.3 MIS-COMMUNICATION
2.4.4 BARRIER TO EFFECTIVE COMUNICATION
2.4.5 CONSEQUENCE OF POOR COMMUNICATION
2.4.6 RULES OF GOOD COMMUNICATION
2.5 HISTORY OF LABOUR UNION
2.6 LABOUR UNION
2.7 LABOUR CONFLICT
2.8 INTER UNION CONFLICT
2.9 MANAGEMENT AND UNION CONFLICT
2.10 LABOUR CONFLICT RESOLUTION
REFERNCES
CHAPTER THREE
RESEARCH AND METHODOLOGY
3.0 INTRODUCTION
3.1 RESEARCH APPROACH
3.2 RESEARCH STRATEGIES
3.3 SOURCES OF DATA RESEARCH INSTRUMENT
3.4 METHODS OF INVESTIGATION
REFERENCES
CHAPTER FOUR
4.0 DATA ANALYSIS AND PRESENTATION
4.1 TEST AND PROVE OF HYPOTHESIS
CHAPTER FIVE
SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION
5.0 SUMMARY OF FINDINGS
5.1 CONCLUSION
5.2 RECOMMENDATION
BIBLIOGRAPHY
