ABSTRACT  

The study is anchored on human resource development (HRD) as the critical 

element that propels the financial institutions towards achieving and sustaining 

competitive advantage in this age of explosive information technology which has 

brought in revolution in the global economic landscape with impact on individuals 

and challenges on businesses. It assesses the relevance of Human Resource 

Development in addressing the issues and also present techniques that may be 

applied by decision makers for the effective utilization of their human capital 

resources in the financial institutions. This is very necessary considering the pace 

with which the business environment and individual value system are changing. The 

researcher gave a theoretical framework and reviewed some related literatures that 

are in line with human resource development. The responses from the questionnaire 

were analyzed using simple percentage and frequency tables for proper 

clarifications. The findings revealed that many problems exist in the financial 

organizations such as underutilization of human resources: unproportional 

investment on material resources than on the development of employees, 

knowledge gap among employers, unethical practices, and inadequate provisions 

for training and development by human resource unit of the financial institutions. 

Based on the findings, the researcher made some recommendations on the best way 

to handle the training and development of their employees for effectiveness and 

efficiency in the financial institutions which includes training and retraining of their 

employees, and investing more on human resources.  

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TABLE OF CONTENT 

Title Page - - - - - - - - - i  

Certification  - - - - - - - - ii 

Approval Page - - - - - - - - iii 

Dedication - - - - - - - - - iv 

Acknowledgement - - - - - - - - v 

Abstract - - - - - - - - - vi 

Table of Content - - - - - - - - vii 

CHAPTER ONE:  INTRODUCTION - - - - - 1 

1.1 

Background to the Problem  - - - - 1 

1.2 

Statement of the Problem  - - - - - 10 

1.3 

Objective of the Study - - - - - 1.3 

1.4 

Significance of the Study - - - - - 14 

1.5 

Scope and Limitation of the Study  - - - 16 

CHAPTER TWO:  LITERATURE REVIEW AND METHODOLOGY 18 

2.1 

Literature Review - - - - - - 18 

2.1.1 Concept of Human Resource Development - - 18 

2.1.2 Effective Human Resource Development  - - 27 

2.1.3 Need and Content of Human Resource Development - 37 

2.1.4 Methods of Employee Development - - - 41 

2.1.5 Processes of Staff Development - - - - 43 

2.1.6 Challenges of Effective Human Resource Development 44 

2.1.7 Self Development - - - - - - 46 

2.2 Hypotheses - - - - - - - 47 

2.3 Operationalization of Key Concept - - - 48 

2.4 Methodology - - - - - - - 49 

2.4.1 Research Design - - - - - - 49 

2.4.2 Sample Design - - - - - - 49 

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2.4.3 Method of Data Collection  - - - - 50 

2.4.4 Reliability and Validity of Instrument - - - 50 

2.4.5 Method of Data Analysis - - - - - 51 

2.4.6. Population of the Study - - - - - 51 

2.5 Theoretical Framework - - - - - 51 

CHAPTER THREE: THE STUDY AREA/GENERAL INFORMATION 56 

3.1 

Historical Development of First Bank of Nigeria, Plc - 56 

3.2 

Divisions - - - - - - - 57 

3.3 

Administrative Structure - - - - - 61 

3.4 

Human Resource - - - - - - 62 

3.5 

Holdings - - - - - - - 64 

3.6 

Branch Networks - - - - - - 66 

3.7 

Products and Services - - - - - 67 

CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS - 70 

4.1 

Data Presentation - - - - - - 70 

4.1.1. 

Questionnaire administration analysis - - - 70 

4.2 Discussion of Findings - - - - - 91 

4.3 Implication of Findings - - - - - 92 

CHAPTER FIVE: SUMMARY, CONCLUSION, AND RECOMMENDATIONS 

5.1 

Summary - - - - - - - 93 

5.2 

Conclusion - - - - - - - 96 

5.3 

Recommendations - - - - - - 98  

BIBLIOGRAPHY 

APPENDIX 1 

APPENDIX 2