TABLE OF CONTENTS

DECLARATION

APPROVAL ii

DEDICATION iii

ACKNOWLEDGEMENT iv

CHAPTER ONE

INTRODUCTION

I .0 Introduction

I .1 Background of the study I

1 .2 Statement of the problem 3

1.3 Purpose of the study 4

1 .4 Objectives of the study 4

1 .5 Research questions 4

1.6 Scope of the study 5

I .6. 1 Geographical scope 5

1.6.2 Time scope 5

1.6.3 Conceptual scope 5

I .7 Significance of the study 5

CHAPTER TWO 7

LITERATURE REVIEW 7

2.0 Introduction 7

2.1 Historical background 7

2.2 Role of information technology in public administration 8

2.3 Barriers to use of Information Technology in public administration 12

2.4 Strategies to improve IT for effective public administration 16

CHAPTERTHREE 21

METHODOLOGY 21

3,0 Introduction 21

3.1 Research Design 21

3.2.1 Research Population 21

v

3.2.2 Sample size.21

3.3 Data collection methods 22

3.3. 1 Questionnaires 22

3.3.2 Interviews 22

3,4 Sources of data 22

3.4.1 Primary Data 23

3.4.2 Secondary Data 23

3.5. Data processing 23

3.6 Data presentation and analysis 23

3.7 Validity and reliability of the instruments 23

3.8 Limitations and possible solutions to the limitations of study 24

3.9 Ethical consideration 24

CHAPTER FOUR 25

PRESENTATION, ANALYSIS OF DATA AND INTERPRETATION 25

4.0 Introduction 25

4.1 .0 Demographic data of the respondents 25

4.2.1 The role oflnformation Technology in public administration 29

4.2.2 Barriers to use of Information Technology in public administration 33

4.2.3 Strategies to improve Information Technology for effective public administration 36

CHAPTER FIVE 39

SUMMARY, CONCLUSIONS, RECOMMENDATIONS AND AREAS 39

FOR FURTHER RESEARCH 39

5.0 Introduction 39

5.1 Summary of the findings of the study 39

5.2 Conclusion 41

5.3 Recommendations 41

5.4 Areas for further research 42

REFERENCES 43

APPENDICES 46

APPENDIX I: QUESTIONNAIRE 46