Hotel Pacific was established by a proprietor in 1995 as a private Hotel under the Ministry of Wild Life and Tourism. This Hotel was established in order to improve and develop tourism sector due to increased number of tourists who visit Arua District. Formerly the number of Hotels was less, services offered were insufficient, and therefore, there was a need as to how the tourism department could develop the sector. The services offered by this Hotel to some extent has satisfied the tourism sector, may be if some more Hotels could emerge in near future with the current world standards of required services like steam bathing, Sauna, shall work. However, this Hotel has been faced with a problem of standalone system which could not enable customers to book on-line and also to find about the services offered at this hotel which the researcher has got a solution by designing a web-based service system to help bridge this gap